Terms and Conditions

Summary


We recommend reading the Terms and Conditions in its entirety, but advise you to pay particular attention to the highlights below:

- You agree to keep your user name and password information confidential.

- You understand that you are responsible for the content and picture posted as part of your profile information.

- Certain categories of information such as your user name and profile photo are available to other users, The City, and Ipsos, and therefore will not be kept confidential.

- You agree not to post any content that is illegal, threatening, obscene, or invasive of another's privacy or otherwise inappropriate.

- You agree to respect others’ opinions that may be posted during Panel discussions, and will not hold Ipsos responsible for other Panel members’ comments that you may find offensive.

- You acknowledge that Ipsos shall have the right (but not the obligation) in their sole discretion to refuse or remove any Content that is posted via the Panel.

- You agree to keep all information related to our surveys, new product ideas and product-related information confidential.

- You agree not to copy, sell, trade, resell or exploit for any commercial purposes, any portion of the Panel.

- You understand that any material downloaded (such as video) is done at your own discretion and risk and that you will be solely responsible for any damage to your computer system or loss of data that results from the download of such material.

- You understand that cookies and Java Script/Java must be enabled on your computer in order to access and participate in the Panel.

- You consent to the following collection, use and disclosure of your personal information: Your personal information is being collected under the authority of the Freedom of Information and Protection of Privacy Act (FOIP), Section 33(c). It will be used to establish and administer Citizens’ View – Calgary’s online panel. Your personal information will be shared between The City and Ipsos, and may also be shared with other entities and organizations as determined by The City, to administer Citizens’ View. It may also be used by The City and Ipsos to conduct other feedback activities outside your duties as a panelist, as well as ongoing evaluations of Citizens’ View. Please send inquiries by mail to the FOIP Program Administrator, Customer Service & Communications, PO Box 2100, Station M, Calgary, AB, T2P 2M5 or contact The City by phone at 311.

- You understand and consent to your Personal Information being stored on servers located in Canada, UK and the Netherlands.

1. Acceptance of Terms and Conditions

Citizens’ View – Calgary’s online panel is provided to you by The City and Ipsos, subject to the following Terms and Conditions. Use of the Panel Site indicates you accept these terms. If you do not accept these terms, do not use the Panel Site. Ipsos reserves the right to modify the Terms and Conditions at any time and may update them without notice to you. Terms and Conditions are considered effective upon posting of the modified guidelines on Citizens’ View.

Citizens’ View – Calgary’s online panel, herein known as “the Panel”, is defined as an interactive panel where registered members can answer questions and discussion threads posted to the Panel for research purposes. All content is owned and controlled by The City. You understand and agree that joining the Panel may include certain communications from The City and/or Ipsos, such as administrative messages, and that these communications are considered part of Citizens’ View membership and you will not be able to opt out of receiving them without ceasing to be a member of the Panel. Unless explicitly stated otherwise, any new features that augment or enhance the current Panel, including the release of new features, shall be subject to these Terms and Conditions. You are responsible for obtaining access to the Panel and that access may involve third party fees (such as Internet service provider or airtime charges). In addition, you must provide and are responsible for all equipment necessary to access the Panel.

2. Registration Information & Privacy Policy

When you register for the Panel, you will be required to provide your name, e-mail address, mailing address, and other information about you. Any information provided by you or gathered by the Panel during any visit to the Panel shall be subject to the Freedom of Information and Protection of Privacy Act (FOIP) as well as the terms of The City of Calgary Privacy Policy and the Ipsos Privacy Policy.

Personal information is being collected under the authority of the Freedom of Information and Protection of Privacy Act (FOIP), Section 33(c). It will be used to establish and administer Citizens' View. Your personal information will be shared between The City and Ipsos, and may also be shared with other entities and organizations as determined by The City, to administer Citizens' View. It may also be used by The City and Ipsos to conduct other feedback activities outside your duties as a panelist, as well as ongoing evaluations of Citizens' View. Please send inquiries by mail to the FOIP Program Administrator, Customer Service & Communications, PO Box 2100, Station M, Calgary, AB, T2P 2M5 or contact The City by phone at 311. Personal information is stored on servers located in Canada, UK and the Netherlands.

You will choose a username and password upon completing the Panel registration process. You are responsible for maintaining the confidentiality of the username and password, and are fully responsible for all activities that occur under your username and password. You agree to (a) immediately notify Ipsos of any unauthorized use of your username and password or any other breach of security, and (b) ensure that you log-out at the end of each Panel session. The City and Ipsos cannot and will not be liable for any loss or damage arising from your failure to comply with this.

At any time after the completion of the registration process you have the opportunity to change your user name, password and email address. You can access your profile information on the Citizens’ View website: click on Account Settings, update your profile and save the updates you made by clicking on “Save”. You are fully responsible for the content posted as part of your profile.

You must be 18 years of age or older to join Citizens’ View.

3. User Profile Information

We may refuse to grant you, and you may not use, a screen name or email address that is already being used by someone else, that impersonates another person, that belongs to another person (without that person's prior consent), that violates the intellectual property or other rights of any person, that is vulgar or otherwise offensive, or that we reject for any other reason, at our sole discretion. In consideration of your use of Citizens’ View, you agree that all information provided in your profile is accurate, true, current, and complete. Ipsos may terminate your account if any of the information provided is found to be inaccurate, false, out of date, or incomplete.

4. Content of Messages

You understand that all opinions, information, data, text, messages or any other materials ("Content"), that are publicly posted, are the sole responsibility of the person from which such Content originated.

You understand that by using the Panel, you may be exposed to Content that is opinionated, offensive, indecent or objectionable. Under no circumstances will The City or Ipsos be liable in any way for any Content, including, but not limited to, any errors or omissions in any Content, or for any loss or damage of any kind incurred as a result of the use of any Content posted, emailed, transmitted or otherwise made available via the Panel.

You may NOT use your registration membership or allow anyone else to use your registration membership to post, email, transmit or otherwise make available:

1. Content that is abusive, vulgar, obscene, hateful, fraudulent, or that discloses private or personal matters concerning any person. This includes language, information, or images. Masked vulgarity, obscenity or profanity (e.g. “f*ck”) is deemed to be equivalent to including the actual objectionable word, phrase or symbol in your post, message or otherwise on in the Panel.

2. Content that is threatening, harassing, libelous, defamatory or abusive, either between Panel members or directed towards an Ipsos moderator, Panel manager or other employee.

3. "Rants," "slams," or threats of any nature against The City, Ipsos or another company or competitor.

4. Bigoted, racially, or ethnically offensive comments.

5. Political or religious statements or commentary (unless within the scope of the topic area of a message board as determined by The City at its sole discretion).

6. Sexually oriented content (unless within the scope of the topic area of a message board as determined by The City at its sole discretion)

7. Off-topic comments not related to enterprise communities or The City/ Ipsos platform.

8. Any material that you don't have the right to transmit under law (such as copyright, patent, trademark, trade secret, securities or other proprietary rights of any party) or under contractual or fiduciary relationships (such as nondisclosure agreements).

9. Language that promotes illegal activity or discusses illegal activities with the intent to commit them. This includes any message that solicits or promotes the use of an illegal substance.

10. Unsolicited or unauthorized advertising, promotional materials, or other forms of solicitation including chain letters, pyramid schemes, class action suits, charitable appeals, "junk mail", or "spam". This includes advertising links in signatures.

11. Any file or link to a file that contains viruses, corrupted files, "Trojan Horses," or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer software or hardware or telecommunications equipment

12. Duplicate posts, spam messages, or posts repeated excessively on one or more boards.

13. Messages designed to evade profanity or other filters.

14. Personal phone numbers or addresses (to protect privacy).

15. Personal email addresses, private information such as social security numbers, or other contact information that is not your own, including, but not limited to The City or Ipsos employees' email addresses.

16. Hyperlinks that lead to sites that violate any of the Panel guidelines.

17. Any message that impersonates another person or affiliation with an entity, including but not limited to Ipsos.

In addition, our guidelines do not permit you to:

1. Intentionally violate any other applicable law, regulation, contractual or fiduciary relationships (such as by posting inside information, proprietary and confidential information learned or disclosed as part of employment relationships or under nondisclosure agreements) while accessing and using our site.

2. Interfere in any way with the operations in the Panel or with a fellow user's message box, including but not limited to mail or "post" bombing, news bombing, other flooding techniques, deliberate attempts to overload a system and broadcast attacks, or attempts to avoid messaging blocking.

3. Evade bans or suspensions or otherwise disregard directions from Panel moderators or administrators.

Panel moderators may at any time and without prior notice remove any posted message or thread, delete words that violate these guidelines from posted messages, or ban your account for violating the above reasonable provisions.

You also agree to NOT use the Panel to:

1. Harm minors in any way,

2. Impersonate any person or entity, including, but not limited to, an Ipsos or City of Calgary official, Panel moderator, leader, guide or host, or falsely state or otherwise misrepresent your affiliation with a person or entity,

3. Forge headers or otherwise manipulate identifiers in order to disguise the origin of any Content transmitted through the Panel,

4. Disrupt the normal flow of dialogue, cause a screen to "scroll" faster than other users of the Panel are able to type, or otherwise act in a manner that negatively affects other users' ability to engage in real time exchanges,

5. Interfere with or disrupt the Panel or servers or networks connected to the Panel, or disobey any requirements, procedures, policies or regulations of networks connected to the Panel,

6. Intentionally or unintentionally violate any applicable local, provincial, state, national or international law,

7. "Stalk" or otherwise harass another,

8. Collect or store personal data about other users.

You acknowledge that The City and Ipsos do not pre-screen Content before it’s posted to the Panel, but that The City and Ipsos and its designees shall have the right (but not the obligation) in their sole discretion to refuse or remove any Content that is posted via the Panel.

You acknowledge and agree that The City and Ipsos may preserve Content and may also disclose Content if required to do so by law or in the good faith belief that such preservation or disclosure is reasonably necessary to: (a) comply with legal process; (b) enforce the Terms and Conditions; (c) respond to claims that any Content violates the rights of third-parties; or (d) protect the rights, property, or personal safety of The City, Ipsos, Panel users and the public.

You understand that the technical processing and transmission of the Panel, including your Content, may involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices.

Recognizing the global nature of the Internet, you agree to comply with all local rules regarding online conduct and acceptable Content. Specifically, you agree to comply with all applicable laws regarding the transmission of technical data exported from the country in which you reside.

5. Member Generated Content, Content Submitted or Made Available for Inclusion in the Panel

The content found on the Citizens’ View site comes from a variety of sources, primarily from panel members. The City and Ipsos makes no claims or representations as to the accuracy, completeness, or truth of any material submitted or found in the discussion areas. The City and Ipsos are not liable for any website links posted within the discussion areas; website links posted in the discussion areas may link to sites not administered or under the control of Ipsos and users must open such links at their own risk. The City and Ipsos are not liable for any errors or delays in the content or transmission of postings on the site. Remember that you are responsible for your own decisions to act upon the information provided by panel members. The City and Ipsos makes no guaranty of the confidentiality or privacy of any communication or information transmitted on the site, or any website linked to the site, or otherwise in connection with the services and The City and Ipsos will not be liable for the privacy of any e-mail addresses, registration and identification information, confidential or trade-secret information that is publicly posted.

Your contribution of Content to publicly accessible areas of the Panel is completely voluntary. The City will own all ideas, whether patentable or not patentable, and all suggestions contributed by you to publicly accessible areas of the Panel, as well as any ideas, developments and/or inventions conceived by you and made publicly accessible as a result of your participation in the Panel. The City may use these ideas, suggestions, developments, and/or inventions in any manner it sees fit without any compensation or attribution to you.

If for any reason such Content is deemed under law to be owned by The City, you hereby assign to The City all right and title in and to such Content (including all intellectual property rights), including any renewals. This means that The City will own all rights in and to the Content you post, and no compensation will be due to you for any reason.

"Publicly accessible" areas of the Panel are those areas of the Panel that are intended by The City and Ipsos to be available to other Panel members, and The City and Ipsos.

6. Sharing Content and Information Made Available on the Panel

Creating a profile or adding Content is completely voluntary. Certain information you provide in your public Profile, such as your user name, is considered publicly available to everyone including other panel members, and therefore will not be kept confidential.

Even after you remove information from your profile or delete your account, copies of that information and all posts and content added to the Panel will remain viewable by The City and Ipsos.

Unauthorized Use: If your user identification or password(s) is compromised, or if you become aware of any unauthorized use of your account or other breach of security, you are responsible for promptly notifying us. You can notify us by sending an email to support@citizensviewcalgary.ca.

7. Links to Websites

The Panel may provide links to other World Wide Web sites or resources. Because The City and Ipsos have no control over such sites and resources, you acknowledge and agree that The City and Ipsos is not responsible for the availability of such external sites or resources, and does not endorse and is not responsible or liable for any Content, advertising, products, or other materials on or available from such sites or resources. You further acknowledge and agree that The City and Ipsos shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such Content, goods or services available on or through any such site or resource.

8. Surveys / Threads Directed At Children

The City and Ipsos are concerned about the safety and privacy of all its users, particularly children. Survey invitations and threads posted to the Panel are not intended for children under the age of 18. Panel members must be age 18 or older.

9. Technology Requirements

Cookies

You understand that cookies must be enabled on your computer in order to access and participate in the Panel.

A cookie is a small bit of information that is stored in a user's browser, often just a code that contains the server name and a generated string of unique text and numbers. A cookie cannot be used to get data from your hard drive. Cookies are used to store information about what pages you have requested within that specific site. Other than the personal information already provided during the recruiting process, there is no way for the site to know more about you.

Java Script/Java

You understand that you must have Java Script enabled on your computer. Some of the features in the Panel are programmed using Java Script or Java, and you must have this enabled in order to complete the surveys and participate in the Panel.

Please see the Citizens’ View Privacy Policy for more information.

10. Indemnity; Liability

You agree to indemnify and hold The City, Ipsos, and its subsidiaries, affiliates, officers, agents, or other partners, and employees, harmless from any claim or demand, including reasonable legal fees, made by any third party due to or arising out of Content you submit, post, transmit or make available through the Panel, your use of the Panel, your connection to the Panel, your violation of the Terms and Conditions, or your violation of any rights of another.

All issues and questions concerning the construction, validity, interpretation and enforceability of these Terms and Conditions and the decisions of The City, Ipsos or the Panel Managers in connection with the Panel, shall be governed by and construed in accordance with the laws of the Province of Alberta.. Should any term or provision of this paragraph or any other rule herein be concluded to be void, unenforceable or contrary to applicable law as provided herein, such term or provision shall, but only to the extent necessary to bring the rule within the requirements of such law, be deemed to be severed from the other terms and conditions; and the remainder of these Terms and Conditions shall be given effect as if it had not included the severed item.

11. No Resale of Service

You agree not to reproduce, duplicate, copy, sell, trade, resell or exploit for any commercial purposes, any portion of the Panel (including your Panel username), Content within the Panel, use of the Panel, or access to the Panel.

12. The City and Ipsos Proprietary Rights

You acknowledge and agree that the Panel and any necessary software used in connection with the Panel ("Software") contain proprietary and confidential information that is protected by applicable intellectual property and other laws. You further acknowledge and agree that Content contained in information presented to you through the Panel is protected by copyrights, trademarks, service marks, patents or other proprietary rights and laws. Except as expressly authorized by The City or Ipsos (as applicable), you agree not to modify, rent, lease, loan, sell, distribute or create derivative works based on the Panel or the Software, in whole or in part.

13. Termination

The City and Ipsos reserve the right, at their sole discretion, to immediately, without notice, suspend or terminate (i) these Terms and Conditions; and/or (ii) your registration(s) with or ability to access the Panel upon any breach by you of these Terms and Conditions or otherwise. Notwithstanding any termination or expiration of these Terms and Conditions, whether by The City / Ipsos or by you, the terms of Sections 3, 4, 5, 6, 7, 10, 11, 12, 14 and 16 shall survive.

14. DISCLAIMER OF WARRANTIES

YOU EXPRESSLY UNDERSTAND AND AGREE THAT:

YOUR USE OF THE SERVICE IS AT YOUR SOLE RISK. THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. THE CITY AND IPSOS EXPRESSLY DISCLAIM ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT.

THE CITY AND IPSOS MAKES NO WARRANTY THAT (i) THE PANEL WILL MEET YOUR REQUIREMENTS, (ii) THE PANEL WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE, (iii) THE RESULTS THAT MAY BE OBTAINED FROM THE USE OF THE PANEL WILL BE ACCURATE OR RELIABLE, (iv) THE QUALITY OF ANY PRODUCTS, SERVICES, INFORMATION, OR OTHER MATERIAL PURCHASED OR OBTAINED BY YOU THROUGH THE PANEL WILL MEET YOUR EXPECTATIONS, AND (V) ANY ERRORS IN THE SOFTWARE WILL BE CORRECTED.

ANY MATERIAL DOWNLOADED OR OTHERWISE OBTAINED THROUGH THE USE OF THE PANEL IS DONE AT YOUR OWN DISCRETION AND RISK AND THAT YOU WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGE TO YOUR COMPUTER SYSTEM OR LOSS OF DATA THAT RESULTS FROM THE DOWNLOAD OF ANY SUCH MATERIAL.

NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY YOU FROM THE PANEL OR THROUGH THE PANEL SHALL CREATE ANY WARRANTY NOT EXPRESSLY STATED IN THE TERMS AND CONDITIONS.

15. Copyright

If you believe that your work has been copied or used in a way that constitutes copyright infringement, or your intellectual property rights have been otherwise violated, please provide the Ipsos copyright agent with the following information (“Notice”) in accordance with the Digital Millennium Copyright Act:: (1) an electronic or physical signature of the person authorized to act on behalf of the owner of the copyright or other intellectual property interest; (2) a description of the copyrighted work or other intellectual property that you claim has been infringed; (3) a description of where the material that you claim is infringing is located on the site; (4) your address, telephone number, and email address; (5) a statement by you that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law; and (6) a statement by you, made under penalty of perjury, that the above information in your Notice is accurate and that you are the copyright or intellectual property owner or authorized to act on the copyright or intellectual property owner's behalf. Any Notice of claims of copyright or other intellectual property infringement must be sent to Ipsos at the following address: support@citizensviewcalgary.ca , or The City of Calgary/ Ipsos Connect Panels, 1285 West Pender Street, Suite 200, Vancouver, British Columbia V6E 4B1, Attn: Copyright Agent. Please note that this procedure is exclusively for notifying us that your copyrighted material has been infringed.

16. Miscellaneous

These Terms and Conditions and any other terms or documents referred to herein represent your entire agreement with The City and Ipsos with respect to your use of the Panel or any part thereof. You understand and agree that, except as expressly set forth herein, these Terms and Conditions are not intended to confer and does not confer any rights or remedies upon any person other than the parties to these Terms and Conditions. If any part of these Terms and Conditions is held invalid or unenforceable, that portion shall be construed in a manner consistent with applicable law to reflect, as nearly as possible, the original intentions of the parties, and the remaining portions shall remain in full force and effect. The City’s or Ipsos’ failure to pursue any available claim or defense pursuant to these Terms and Conditions or otherwise will not be a waiver of such claim or defense. The headings used in these Terms and Conditions are for convenience only, and will have no effect on the interpretation or legal enforceability of the terms herein.